Q Smart Assistance known also as QSA was established in 2010. QSA provides services in the administration of health claims and Call Center. As a Third Party Administrator (TPA) we are the main originator of the use of technology Smart Card and biometric (finger scan) as verifiers of membership. We provide 24 hours service, quality of human resources and Smart Card technologies.
We are looking for individuals who have the desire to build a successful career in Third Party Administration (TPA) business. They must be dynamic, resourceful, highly motivated and with the strength to persevere. If you meet our requirements, you are welcome to join us:
CALL CENTER MANAGER
Position Description
He/ She will be responsible in managing and directing all aspects of incoming call center operations, Implementation and reviewing call center policies and procedures. He / She will be also responsible for development and monitoring quotas for service volume and timeliness, motivating call center operators to achieve high performance, overseeing the design and delivery of all training programs, and monitoring calls for quality assurance.
Qualifications:
Qualifications:
· S1 in any discipline
· Knowledge of customer service principles and practices
· Three (3) years experience in a call center environment and at least one year as the Head Of Call Center, (have an experience in the medical emergency assistance )
For those who are interested and having the above qualifications, please send your CV to E-mail : recruitmentciu@ciuinsurance.com
